Privacy Policy

How we collect, use, and protect your personal information in accordance with Australian privacy laws

Last updated: November 2024

Overview

Nunki Web Development ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Entity Details:

  • Business Name: Nunki Web Development
  • Contact: contact@nunki.com.au
  • Location: Brisbane, Queensland, Australia
  • Effective Date: 1 November 2024

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when:

  • Contacting us through our contact form or email
  • Requesting a quote or consultation for web development services
  • Subscribing to our newsletter or technical updates
  • Engaging our services under a contract

This may include:

• Full name• Email address• Phone number• Business name and role• Project requirements• Communication preferences

Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and general location (city/state level)
  • Browser type, version, and language settings
  • Device type, operating system, and screen resolution
  • Pages visited, time spent, and referring websites

Cookies and Analytics

We use essential cookies for website functionality and may use analytics tools like Google Analytics or Plausible to understand website usage patterns. We do not use tracking cookies for advertising purposes. You can control cookie preferences through your browser settings.

How We Use Your Information

Business Purposes

  • Responding to inquiries and providing quotes
  • Delivering web development services
  • Managing contracts and billing
  • Providing customer support

Website Improvement

  • Analyzing website performance and user experience
  • Ensuring website security and functionality
  • Developing better content and services
  • Identifying and fixing technical issues

Legal Basis for Processing

Under Australian privacy law, we process your personal information based on:

Consent
You've given us permission
Contract
Necessary for our services
Legitimate Interest
Business operations

Information Sharing and Disclosure

We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is not a commodity to us.

Limited Sharing Scenarios

We may share your information only in these specific circumstances:

Service Providers
Trusted third-party tools (hosting, email, analytics) that help us deliver services. These providers are bound by privacy agreements and cannot use your data for other purposes.
Legal Requirements
When required by Australian law, court order, or government regulation. We will notify you unless legally prohibited.
With Your Consent
When you explicitly authorize us to share information with specific parties for specific purposes.

Third-Party Services

We may use these trusted services to support our operations:

Email & Communication
Professional email hosting, contact forms
Web Analytics
Privacy-focused analytics (e.g., Plausible)
Hosting & CDN
Website hosting and content delivery
Payment Processing
Secure payment handling (if applicable)

Data Security and Retention

Security Measures

Encryption
SSL/TLS encryption for data in transit
Secure Hosting
Australian or privacy-compliant hosting
Access Control
Limited access on a need-to-know basis
Regular Updates
Security patches and monitoring

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

Contact form inquiries
2 years
Client project data
7 years (tax records)
Website analytics
26 months
Newsletter subscriptions
Until unsubscribed

Data is securely deleted when no longer needed, unless required by law to retain longer.

Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

Access

Request copies of your personal data

You can request access to the personal information we hold about you and receive a copy in a commonly used format.

Correction

Update incorrect or incomplete data

Request correction of any inaccurate or incomplete personal information we hold about you.

Deletion

Request removal of your data

Request deletion of your personal information, subject to legal and business requirements.

Withdraw Consent

Opt out of processing based on consent

Withdraw consent for specific uses of your information, such as marketing communications.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email
contact@nunki.com.au
Response Time
30-90 days

We may need to verify your identity before processing requests. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact Us & Complaints

Contact Information

Email: contact@nunki.com.au
Location: Brisbane, Queensland, Australia
Website: www.nunki.com.au

Privacy Complaints

If you believe we have breached your privacy, please contact us first. If unsatisfied with our response, you can lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

  • Notify existing clients and subscribers via email
  • Post a prominent notice on our website
  • Update the "Last Modified" date at the top of this policy

Your continued use of our website and services after policy changes constitutes acceptance of the updated terms.

Questions About Your Privacy?

We're committed to transparency and protecting your personal information. If you have any questions about this Privacy Policy or how we handle your data, don't hesitate to reach out.

Contact Us